Refund Policy

This Refund & Cancellation policy applies to paid enrollments with Light Flowly Academy. Prices on course pages are informational; invoicing may be handled by partners under separate terms disclosed at purchase.

For eligible consumers under applicable Japanese consumer regulations, you may cancel within fourteen (14) days of purchase if access to digital materials has not substantially begun with your prior express consent. Where digital access begins early at your request, your right to cancel may be affected — we explain this at checkout.

We grant refunds where required by law, where we cancel a cohort, or where technical failure on our side prevents access for more than seventy-two (72) hours after good-faith troubleshooting.

If you attended more than thirty (30) percent of live sessions or downloaded protected materials beyond preview modules, we may offer partial credit rather than full refund, consistent with statutory minima.

Third-party exam vouchers, certification fees, or hardware purchased through partners are governed by those vendors. Application fees for custom corporate engagements are non-refundable once scheduling work begins, except as required by law.

Email legal@light-flowly.digital with enrollment ID, purchase date, and reason. We respond within five (5) business days with next steps.

Approved refunds return to the original payment method within ten (10) business days after approval, subject to bank timelines.

If we cancel a cohort, you may transfer to another date or receive a full refund of fees paid to us for that cohort.

Contact us before initiating chargebacks — we resolve many issues faster directly. Unfounded chargebacks may affect future enrollments.

Questions: legal@light-flowly.digital. Postal address: 252-1149, Takenodai, Nishi-ku, Kobe-shi, Hyogo, Japan. For privacy-related requests, see Data Protection.